Shipping & Returns

THE BORING BITS (II)

United States

Glasses Production & Shipping

Once your order is placed and prescription information is provided, your order is placed with our Chinese manufacturing partner immediately. You do have 48 hours to change or cancel the order, refer to T&Cs. Custom lenses are then produced (both prescription & non-prescription) within 7 - 10 business days. These are shipped to our offices, quality control checks carried out and then your purchase is shipped out. A tracking number will be provided once shipped.

All shipping is Free (we are presently working on Expedited Shipping which should be available February, 2020).

Warranty

24 month frame malfunction warranty provided, plus a 24 month scratch and coating damage warranty from date received. If you're having an issue with your SAINT REETS frames please contact info@saintreets.com.

Returns

We want to make sure you are completely satisfied with your frame purchase. Frames may be returned for any reason within the first 30 days from receipt of purchase, no questions asked. All prescription lenses have a 15% restocking fee. All non-prescription lenses are eligible for a full refund. Frame must be in brand new/unused condition for return to be approved. You will be responsible for the cost of shipping the frame back to SAINT REETS. To begin a frame return, please contact us and request an RMA # and return address. Once we receive the frame, we will inspect it and if a return is approved, you will be refunded per the terms below.

The following glasses & lens types are eligible for a full refund:
 Non-prescription

The following glasses types are eligible for returns plus a 15% restocking fee: 
All prescription sun and clear lenses.

Exchange Policy

If you would like to exchange your SAINT REETS glasses for a different color in the same style. You will be responsible for the cost of shipping the frame back to SAINT REETS. If you want to exchange for a different frame style, you are responsible for return shipping plus a 15% exchange fee. To begin an exchange, please contact us and request an RMA # and return address.
For all questions/return inquiries, please contact us and include your order number.

Re-makes

If your lenses were made incorrectly based on the prescription specifications provided to SAINT REETS, we will happily remake your lenses at no charge. You have 30 days from the day you receive your new lenses to notify us if anything is wrong.


International

Glasses Production & Shipping

Once your order is placed and prescription information is provided, your order is placed with our Chinese manufacturing partner immediately. You do have 48 hours to change or cancel the order, refer to T&Cs. Custom lenses are then produced (both prescription & non-prescription) within 7 - 10 business days. These are shipped to our offices, quality control checks carried out and then your purchase is shipped out. A tracking number will be provided once shipped.

All shipping is Free (we are presently working on Expedited Shipping which should be available February, 2020).

Warranty

24 month frame malfunction warranty provided, plus a 24 month scratch and coating damage warranty from date received. If you're having an issue with your SAINT REETS frames please contact info@saintreets.com.

Exchange & Return Policy

No exchanges accepted. Frames may be returned for any reason within the first 30 days from receipt of purchase, no questions asked, but shipping costs will be charged. Single-vision clear lenses have no restocking fee. Single-vision sleep, sun, and progressive lenses have a 20% restocking fee. Frame must be in brand new/unused condition for return to be approved. You will be responsible for the cost of shipping the frame back to SAINT REETS. To begin a frame return, please contact us and request an RMA # and return address. Once we receive the frame, we will inspect it and if a return is approved, you will be refunded per the terms below.

The following glasses & lens types are eligible for a full refund:
Non-prescription sun and clear lenses

The following glasses types are eligible for returns plus a 20% restocking fee:
All prescription sun and clear lenses

Re-makes

If your lenses were made incorrectly based on the prescription specifications provided to SAINT REETS, we will happily remake your lenses at no charge. You have 30 days from the day you receive your new lenses to notify us if anything is wrong.